Data structures
Basic entities
Section titled “Basic entities”Account
Section titled “Account”An Account represents a specific company. It’s likely you will only have access to a single account.
A Site represents a physical address for your company.
An Asset represents hardware or software that we manage or maintain for you.
Ticket
Section titled “Ticket”A Ticket is a request for support or action we have taken as part of managing and maintaining an Asset. You can create new tickets via this API, or traditional methods such as by phone, email, etc.
Relationships
Section titled “Relationships”- An Account can have zero or Sites
- Each Site can have zero or more Assets
- Assets can zero or one Site
- Tickets can be assigned to an Asset, a Site, both or neither
- When creating Tickets via this API you must specify an Asset
- Internally, we can create Tickets without an Asset or Site